Refund Policy

Last Updated: June 1, 2023

1. Introduction

At Gypuntinic, we are committed to ensuring your satisfaction with our financial education courses and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made on our website at gypuntinic.com.

By purchasing our courses or services, you agree to the terms of this Refund Policy.

2. 14-Day Money Back Guarantee

We offer a 14-day money-back guarantee on all our digital courses. If you are not completely satisfied with your purchase, you may request a full refund within 14 days of the purchase date.

To be eligible for a refund, you must:

  • Request the refund within 14 days of the original purchase date
  • Provide a brief explanation of why you are dissatisfied with the course
  • Have completed no more than 30% of the course content

3. How to Request a Refund

To request a refund, please contact our customer support team using one of the following methods:

  • Email: [email protected] with the subject line "Refund Request"
  • Phone: +233 24 813 4472 during our business hours (Monday - Friday: 9am - 6pm; Saturday: 10am - 2pm; Sunday: Closed)
  • Contact Form: Fill out the refund request form on our Contact page

Please include the following information in your refund request:

  • Your full name
  • Email address used for the purchase
  • Order number or transaction ID
  • Date of purchase
  • Course name
  • Reason for requesting a refund

4. Refund Processing

Once your refund request is received and reviewed, we will send you an email to notify you of our decision. If your refund is approved, it will be processed within 5-10 business days. The refund will be credited back to the original payment method used for the purchase.

Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

5. Exceptions and Non-Refundable Items

The following purchases are non-refundable or have special conditions:

  • Complete Financial Literacy Package special offers: Any discounted bundles may have different refund terms, which will be clearly stated at the time of purchase.
  • Services already rendered: If you have already received personalized services or attended live sessions, these portions of your purchase may not be refundable.
  • Downloadable materials: Once downloadable materials have been accessed or downloaded, they are not eligible for a refund due to the nature of digital products.

Additionally, refunds may be denied if:

  • The request is made more than 14 days after the purchase date
  • You have completed more than 30% of the course
  • There is evidence of fraud or abuse of our refund policy
  • You have previously received a refund for another course from us

6. Course Access After Refund

Once a refund has been issued, your access to the course(s) will be revoked. This includes any downloadable materials, resources, or bonuses that were included with the purchase.

7. Technical Issues

If you experience technical difficulties accessing or using our courses, please contact our support team at [email protected] before requesting a refund. We are committed to resolving technical issues and ensuring you can access the content you purchased.

Technical issues that we can resolve will not automatically qualify for a refund if we can provide a solution within a reasonable timeframe.

8. Special Circumstances

We understand that special circumstances may arise. If you need to request a refund outside the terms of this policy due to extraordinary situations, please contact us directly. Such requests will be evaluated on a case-by-case basis.

In cases of serious illness, family emergency, or other exceptional circumstances, we may extend the refund period or offer alternative solutions such as course transfers or credits.

9. Payment Provider Policies

Please note that our refund policy is subject to the terms and conditions of the payment providers we use. In some cases, refund limitations or procedures may be influenced by the policies of these third-party payment processors.

10. Chargebacks

We request that you contact us directly before initiating a chargeback with your payment provider. Unauthorized chargebacks are considered fraudulent and may result in the termination of your account and access to any purchased courses.

If you have issues with your purchase, please follow our refund request procedure outlined in Section 3 of this policy.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

12. Contact Us

If you have any questions about this Refund Policy, please contact us:

  • By email: [email protected]
  • By phone: +233 24 813 4472
  • By mail: 15 Ring Road Central, Accra, Ghana

13. Satisfaction Guarantee

While we offer a 14-day money-back guarantee, we are confident in the quality of our courses and the value they provide. Our courses are designed to deliver practical financial education that you can apply to improve your financial situation.

We welcome your feedback to help us continuously improve our services. If you have suggestions or concerns about our courses, please contact us at [email protected].